Customer Service Administrator (CS2)

This vacancy is now closed

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Customer Service Administrator – Based in Peterborough

What is the role?

To process customer’s orders and handle customer queries both via telephone and email. To carry out schedule updates on Focus website and liaise with suppliers. To invoice customer orders and solve any customer or supplier queries.

  • Provide advice and assistance to customers
  • Manage invoicing process and payment
  • Liaise with customers in regards to their orders and record details of enquiries, comments and complaints within the CRM system
  • Take payments by credit card over the phone
  • Process bookings with all Training Providers including setting up bookings on providers systems where necessary
  • Liaise with suppliers for schedule updates and process orders and maintain excellent relationships with them
  • Liaise with wider company accounting teams
  • Support the Sales Executive(s) in the achievement of monthly sales targets
  • Assist in the arrangement of in-house courses
  • Assist in maintaining accurate and complete course data on company website including editing products descriptions
  • Adhere to all Company policies, including, but not limited to Health and Safety policy, IT User policy and Anti–Bribery policy.
  • Any additional tasks that you are assigned by your line manager or a senior member of staff

Financial package and benefits

A competitive base salary (dependent on experience), pension scheme, 25 days of annual leave plus 2 days of paid charity leave!

We offer 3 days of training and over 1,200 courses to pick from, season ticket loan,  and cycle to scheme are part of the package too. If that’s not enough we have dress down Fridays!

Skills & Experience Required

  • Highly organised and reliable
  • Positive personality
  • Driven to succeed
  • Ability to prioritise and work independently as well as under pressure
  • Good IT skills, especially MS Excel and Word
  • Accurate accounting ability essential
  • Strong English written and verbal skills will be an advantage
  • Ability to learn a new area and systems quickly
  • Previous experience working in a small and successful office serving customer bookings will be an advantage

About US

FOCUS is part of QA Ltd. Focus on Training is a leading provider of training courses and best practice skills development in the UK and internationally.

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