Senior Customer Success Coordinator

This vacancy is now closed

Talent pool
Competitive financial package plus benefits
Closing date

What is the Role?

To provide high quality, dedicated, administration and logistical support for our managed learning service clients. The primary function of the Learning Coordinator is to be the first point of contact for all external learning requests, as well as provide local administrative activity for the client’s specific learning programmes and training events.

  • Provide professional advice on training courses to meet customer requirements
  • Research, respond to and advise on queries for all bookings
  • Follow up on all client requests while keeping the client informed of progress
  • Communicate and coordinate with other departments to resolve enquires
  • Build and maintain internal QA relationships
  • Build and maintain business relationships with clients by providing prompt and accurate service
  • Carry out tasks within the agreed time-frame
  • Foresee possible delays or complications and plan strategies to avoid or minimise them
  • Escalate matters where appropriate but aim to develop sufficient awareness of QA , the client and the MLS role in order to work independently

Financial package and benefits

We are offering a competitive base salary (dependant on experience), Private Pension as well as 25 days holiday, 2 days paid Charity work each year for a charity of your choice (which we actively encourage), 3 days of additional training which does not need to be relevant to your role from our very own course selection (1,200 to be precise), and cycle to work scheme

What do we do?

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquarters in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting, and QA Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Must haves (We do need the following):

  • Previous experience in a customer service role – dealing with clients via email, telephone and face to face (if possible) – preferably Business to Business
  • Experience using internal CRM’s and IT systems
  • Proficient in Microsoft Office – Word/Excel etc. at beginner level or above
  • Great people skills (sounds cliché but building relationships is a key part of this role)
  • Competent in writing emails/correspondenceIf you’ve read the above, feel we are the company for you.

Then apply to us today. Speak soon…

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