Course Support and Student Operations Officer


This vacancy is now closed


Course Support and Student Operations Officer - Birmingham


In this role you will prepare, maintain and deploy IT resources to facilitate effective course delivery and support the Student Services department. You will ensure that the students’ experience in IT and interactions with Student Services is positive, providing first line response to IT issues and student administration.

Duties will include:

  • Check all classrooms and equipment are ready for teaching each day
  • Set up rooms for examination events
  • Support delivery of projects as requested by line manager
  • Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries
  • Respond to incoming telephone calls, letters, emails in a timely and professional manner.
  • Assist with all aspects of student administration (to include student letter requests, student record management)
  • Issues identified are pursued to satisfactory resolution or escalated through line management

Financial package and benefits

A competitive base salary (dependent on experience), pension scheme, plus 2 days of paid charity leave!

We offer 3 days of training and over 1,200 courses to pick from, season ticket loan, discounted gym membership and cycle to scheme are part of the package too.

Skills & Experience Required

  • Ability to assess and resolve technical issues efficiently
  • Effectively escalate IT related issues which may lead to problems in the future
  • Good organisational, problem-solving and planning skills
  • Ability to think outside the box to find solution to issues or problems
  • Flexible and adaptable to change
  • Well organised and methodical
  • Excellent customer service
  • Experienced with Quercus desirable but not essential

About US

QA is recognised worldwide for the quality of its education and as one of the largest established education providers in the UK. QA Higher Education is engaged in a number of joint ventures with leading UK universities to provide high-quality programmes from foundation to taught masters and everything in between. The purpose-built campuses provide state of the art facilities and our team of staff and academics have a real passion for all aspects of higher education learning and development.