Dialler Operations Manager

Slough
Description

Are you already managing a dialler function within a call centre environment and need a new challenge?

Currently working in large B2B or B2C organisation but want to use your experience and knowledge to help create a new function?

Maybe it’s time you considered a fresh opportunity!

Investing in call centre technologies, automated contact and channel management strategies to enable the delivery of specialist technology-focused learning and talent services, this opportunity has been created for someone who needs that next step in their career.

As someone who has in-depth experience of managing a dialler function using blended, inbound and outbound campaigns, SMS and E-mail. This role would suit someone looking to help create sales opportunities using quality data that is tailored to potential prospects, reducing poor sales calls, increasing brand awareness and providing solutions to businesses within the UK.

You will manage a Data Analyst providing you with insights to shape your strategies, a QC to ensure you follow guidelines/regulations and work in partnership with the sales/marketing team.

What experience you will bring:

  • Proven experience of leading a sales led Call Centre with experience of managing an operation through periods of significant growth or change.
  • Extensive experience in in a similar role
  • Experience in deploying and operating click to call, progressive and predictive dialling tech.

If you have the skills and experience above, need a new challenge that will stretch your capabilities and progress you to the next level in your career, apply today for further information!