Programme Support Administrator


This vacancy is now closed


Experienced Administrator for Higher Education Programme Support Team   

London Fulltime and Permanent Opportunity         

Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!   

About our role: 

Within our growing Programme Support team, you will have the experience and skills to support the delivery of effective and efficient academic administrative and provide guidance for all London programmes. Working within a small team you will be responsible for the full lifecycle of a student’s study experience for a set number of programmes at Northumbria University London Campus.

Good IT, Word and Excel skills a MUST alongside minute taking experience.

Here’s a flavour of what’s involved:

Provide guidance and advice to academic staff on the application of Northumbria University’s procedures for a designated portfolio of programmes.

Support for progression and awards boards including preparation prior to the board and communicating student awards and progressions post board.

Supporting academic misconduct meetings.

Assessment monitoring including invigilation, arranging exam paperwork and exam-packs

Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes.

Manage the London Programme Support mailbox and resolve queries.

To support the Visa Compliance Audit; ensuring all deadlines are met within a timely manner

To support, communicate and process Change of Circumstances request; including pause in study, withdrawals and course transfers

To support the student enrolment process whilst working closely with various divisions

Support the Programme Support Coordinator in maintaining and developing administrative E-Systems, practice and procedures to ensure high quality delivery of all taught programmes.

Ensure administrative staff record and disseminate accurate and current information regarding students with support needs.  

Bring your experience:

Previous experience at working with a University, including working knowledge of academic registry and programme support functions desirable

Experience of planning and organising the activities of self and/or others.

Experience of working independently and dealing with challenges

Demonstrable success in building good relationships with key internal and external parties.

Experience of multi-tasking and delivery to agreed timescale

Experience using e:Vision SITS or similar student records management systems desirable

What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.

Our perks:

You’ll work hard and do great things for our organisation so we’ll make sure your efforts and achievements are well-rewarded with an attractive package.

Core Benefits

25 days holiday rising to 28 plus bank holidays of course

4% pension contribution

Life Assurance of 4 x annual salary

A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

How to apply and who to contact:

Using the apply link, please submit your details and we will be back in touch shortly. Should you have any queries and wish to speak with us please call Michaela on 01753 898671

We look forward to hearing from you!