Programme Support ADMINISTRATOR

London
Description

Experienced Administrator for our Higher Education Pathway Programme

London, home based initially 10 month FTC, ideally fulltime can be flexible          

Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!   

About our role: 

As Programme Support Administrator, you will enjoy supporting the Pathway Centre Manager in the day-to-day running of the Pathway Centre. Your role will be vital to help us develop University and QA Higher Education relationships to ensure that processes and procedures are accurately managed to support academic progression, attendance, compliance, student support and communications

Good IT, Word and Excel skills a MUST - minute taking experience desirable. From time to time, we may ask you to attend meetings etc. onsite at Roehampton but generally the role will be home based

Here’s a flavour of what’s involved:

Programme administration to develop and maintain consistent and accurate monitoring, reporting and providing feedback on the activities associated with student induction, attendance, academic performance and assessment submission.

Programme set up on the Virtual Learning Environment and materials availability,

timetabling and room allocation

Academic procedures including recording of assessment marks, moderation, student

progression, academic misconduct and preparation for academic boards.

Student support, to provide face to face, email or telephone support to students to become the first point of contact for all student academic, pastoral and systems access queries.  

To develop processes and procedures alongside the Pathway manager to ensure the highest level of customer service is being given be it by phone, email or face to face

Assist the tutor team in the preparation, collation and collection of materials/resources for classroom activity

Develop strong relationships with University teams (e.g. Admissions, International Team, Welfare and the Student Union) and to act as a liaison point between QAHE and the University ensuring that positive relationships are formed and effective communication is exercised.

Attend and minute meetings, academic reviews and assessment boards working, where required

To produce reports and disseminate student data as required (e.g. for QAHE Admissions and Recruitment)

Bring your experience:

Sound administrative experience preferably within the education sector

Experience of multi-tasking and delivery to agreed timescale

Experience of managing and prioritising workload

Excellent communication skills

Excellent literacy, numerical skills and Excel skills

Team player

Flexible and adaptable to change

Well organised and methodical

What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.

Our perks:

You’ll work hard and do great things for our organisation so we’ll make sure your efforts and achievements are well-rewarded with an attractive package.

Core Benefits

25 days holiday rising to 28 plus bank holidays of course

4% pension contribution

Life Assurance of 4 x annual salary

A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

How to apply and who to contact:

Using the apply link, please submit your details and we will be back in touch shortly. Should you have any queries and wish to speak with us please call Michaela on 01753 898671

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!