Exam Specialist

Swindon
Description

 

Exam Support Administrator 

Are you passionate about good customer service and would love to work in the world of Apprenticeships? 

Joining a friendly and supportive team of six, you will be responsible for the setting up and management of exam events for delegates on their courses.   

Having a good eye for detail, you will liaise with internal stakeholders and delegates as well as exam boards to ensure learners are booked into their exams to deadlines. 

Using your customer service background, you are there to help and support delegates through their journey, troubleshooting any potential issues and responding to queries to ensure everyone receives the best experience. 

What skills and experience will you bring to the role? 

Coming from a call-centre, customer service or apprenticeship background, you’ll have a good working knowledge/use of Microsoft Office and CRM’s. You’ll need to be proactive as some issues will require new solutions as well as someone who understands how to provide a 1st class service to customers by being empathic and always putting yourself in their shoes. 

About QA  

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. With our flagship centre in London, but with a nationwide network of state-of-the-art training facilities, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.  

So, like what you’ve read, feel this is an opportunity to progress your career? Click apply today!