Snr Customer Success Specialist

Cheltenham

This vacancy is now closed

Description

 

Customer Service and Programmes/Events  Specialist – Cheltenham 

Are you an experienced events management professional looking for a new challenge? 

Do you have a passion for customer service, event management, high-level coordination and problem-solving? 

Are you eligible to go through Developed Vetting (DV) security clearance? 

If so, this could be the perfect opportunity for you... 

As part of a supportive and friendly team of six, you will be working with some of QA's largest customers, taking ownership of multiple learning programmes in order to help drive the upskilling of their most important assets…their employees. 

Managing the end-to-end delivery, you will be responsible for the coordination, scheduling and communications around a variety of programmes, often running concurrently.  A tenacious, energetic individual who is able to juggle multiple priorities and solve complex problems, your role will be focused on providing the best learner experience on the programmes you manage. 

Working within various business areas efficiently, you’ll be managing numerous priorities in response to the changing customer requirements. Being a natural problem solver, a key part of your role will be to mitigate challenges/issues and be honest when things go wrong. 

What will you bring to the role? 

  • Proven background working in events management for demanding customers (corporate or hospitality) 
  • Use of Microsoft Office suite at intermediate level (specifically Word and Excel)
  • Commercially aware, a natural problem solver and able to demonstrate this from previous experience
  • Finally, you will need to be willing to undergo DV Clearance, so please check eligibility before applying 

About Us 

QA delivers training, apprenticeships and tech skills to UK companies large and small. We believe everything starts with our learners – transforming their careers, and their lives is what motivates us. 

Read the above, have the background the role requires and excited about the opportunity? – apply today!