Service Delivery Manager

Home-Based

This vacancy is now closed

Description

 

Service Delivery Manager - Home-based

Do you have experience working with multiple customers in an IT/Education/Talent Management Service Delivery role and are looking for your next challenge?

Are you customer-centric and thrive on delivering value add services?

This could be your next career move!

Working within a supportive and collaborative team, you will be the go-to person for large organisations who have engaged with QA to manage their Learning & Development and Apprenticeships strategies.

Involved in the initial sale, and acting as a trusted advisor to your customers. You will oversee and manage the overall delivery and success of their strategy, offer solutions and changes by being the subject matter expert to ensure they have received the best ROI.

What is meant by being a trusted advisor? It's about immersing yourself within your customer, being an extension of their team, adopting their values and representing their voice as a partnership.

What will you bring to the role?

  • Proven background working within a customer success, service delivery, talent management or learning & development in IT
  • Adept at offering solutions, taking the initiative to discuss challenges and create solutions before issues arise
  • Strong stakeholder management at multiple levels with the ability to interact with customers from all industries/backgrounds
  • Background/knowledge of project management

About Us

QA delivers training, apprenticeships and tech skills to UK companies large and small. We believe everything starts with our learners – transforming their careers, and their lives is what motivates us.

Read the above, have the background the role requires and excited about the opportunity? – apply today!