Programme Support Administrator


Programme Support Administrator    

London QA Higher Education Fulltime and Permanent Opportunity,    

Do you have strong administration experience within the education sector (preferred) where organisation, deadlines, accuracy and communication are key? If so, we have the perfect opportunity for you!   

About our role:  As Programme Support Administrator team, you will have the experience to support the delivery of effective and efficient academic administrative support and guidance to our London programmes.

Your ability to give our students and internal teams an excellent level of service if vital to our student success. Good IT, ability to use out systems, word and excel are a MUST!

Here’s some of what’s involved:

Provide guidance and advice to academic staff on the application of Northumbria University’s procedures (ARTA regulations) for a designated portfolio of programmes.

Support for progression and awards boards.

Supporting academic misconduct meetings.

Support for Student-Staff Programme Committee meetings and the facilitation of good practice in the programme.

Assessment monitoring including invigilation, arranging exam paperwork and exam-packs

Liaising with London Programme Leaders to ensure Programme Handbooks are up to date at the start of the year and new intakes.

Manage the London Programme Support mailbox and resolve queries.

To support the Visa Compliance Audit; ensuring all deadlines are met within a timely manner

To support, communicate and process Change of Circumstances request; including pause in study, withdrawals and course transfers

Work collaboratively with the London Student Progress team, Ask4Help team and wider university support team to ensure students are supported through their studies

Bring your experience:

Previous experience at working with a University, including working knowledge of academic registry and programme support functions desirable

Experience of working independently and dealing with challenges

Demonstrable success in building good relationships with key internal and external parties.

Experience of multi-tasking and delivery to agreed timescale

Experience working with international students and home students desirable

Experience using e:Vision SITS or similar student records management systems desirable

What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential.

A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. 

Apply now – here’s how!  

Simply hit the apply button. But if you want to know more or have any questions please email

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!