Resource and Contractor Manager

Slough
Description

 

Resource and Contractor Manager

Do you have experience as a Resource professional managing external contractors?

Would you like to work within the Learning & Development industry?

Could this be the new challenge you are looking for?

In this role, you will be responsible for all of QA's freelance Trainer community with a direct impact across three main areas:

Resource management

To help support a busy in-house delivery and scheduling team, you will need to resource freelance trainers and negotiate day rates, reduce costs, as well as identify whether they are in or outside IR35.

Quality 

Analyse the quality of trainer delivery by monitoring outcomes from Net Promoter Scores (NPS), observations and feedback from learners/clients then implement improvements to give the best customer experience. Using this data, you will present to the senior leadership team on updates/progress.

Relationship building

Building stronger relationships are critical in this role, therefore, you will assist with their onboarding by working with HR/Scheduling teams, as well as creating a community feel by setting up communication channels and engagement initiatives.

What will you bring to the role?

  • Proven background working within a resource management position and able to demonstrate experience of performance management, personal development and coaching
  • Commercial and contract experience (employee focus) - IR35 knowledge ideal
  • Ability to identifying business process improvements and advanced relationship building

About Us

QA delivers training, apprenticeships and tech skills to UK companies large and small. We believe everything starts with our learners – transforming their careers, and their lives is what motivates us.

Read the above, have the background the role requires and excited about the opportunity? – apply today!