Head of Service Delivery initial 12 month FTC

Birmingham, Bristol, Cheltenham, Leeds, London, Manchester, Swindon

This vacancy is now closed


Head of Service Delivery, initially a 12 month FTC   

QA Ltd. Flexible location with some travel - Cheltenham, London, Manchester etc.      

Are you a senior operations leader with exceptional customer focus ready for a fast paced and demanding challenge? Are you an inspiring manager to large teams, able to deliver excellent and exceptional service to our clients?

What you’ll be doing:  As Head of Service Delivery you will be responsible for the successful delivery of a large-scale contractual managed learning service, with approx. 30,000 delegates days per year and a growing Apprenticeship programme of over 300 learners per year. 

You will have the experience and know how to design, implement and continuously improve the Service Strategy in line with clients evolving needs alongside the management of the teams responsible for executing service. 

Managing our Programmes Team, Apprenticeship Team and Delivery Training Team you will provide the smooth delivery of our services with regular restructuring to meet the needs of the customer, working in strong partnership with senior customer stakeholders.

Ideally you will have similar experience as the Head of Service Delivery within the education industry i.e. training, learning, apprenticeship, education OR come from a complex programme management background. 

Click through to read the full Job Description  

Bring your knowledge & experience:

An understanding of service business processes and methodologies

Awareness of the importance of customer centricity and team collaboration

Awareness of typical KPIs and financial metrics in a customer centric / sales environment

Demonstrable knowledge of how to analyse complex problems and come up with creative solutions

Experience of working in a corporate customer centric, fast paced, matrix environment

Experience of senior leadership and people and performance management, personal development, coaching

Able to engage team to identify business process improvements

Experienced in working effectively to deliver targets through cross functional teams, influencing business change

Experienced in communicating a C Suite Level

A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Apply now – here’s how!  Simply hit the apply button. But if you want to know more or have any questions please email michaela.cassa@qa.com

Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.